At DOPE, we ensure your CRM and loyalty programs are powered by the best technology. Whether you’re using Mercury Cloud or another technology stack, our expert team handles every aspect of implementation, from system integration to security compliance. We tailor solutions to your needs, ensuring a smooth and secure setup that supports your business goals.
CRM & Loyalty Implementation Processes
Custom Technology Stack Design
We propose the ideal technology stack based on your business requirements. Whether using Mercury Cloud or another platform, we ensure the selected tools align perfectly with your needs.
Technical Specifications and Documentation
We create detailed technical specifications, including business logic rules, data structures, and integration requirements, ensuring clarity and precision in every aspect of the implementation.
Custom Development and API Creation
Our team writes custom code and develops APIs for smooth integration with third-party systems, allowing for flexibility and tailored solutions.
Comprehensive System Integration
We manage the integration of legacy systems, ERPs, eShops, and custom applications to collect customer, transactional, and behavioral data, ensuring seamless data flow across your systems.
Creative Assets Preparation
We prepare all necessary creative assets for landing pages, automations, newsletters, and promotional messages, ensuring your campaigns are visually compelling and on-brand.
Loyalty Web App Development
We develop user-friendly loyalty web apps that enhance customer engagement and provide seamless access to loyalty program features.
KPI Definition and Reporting
We define key performance indicators and set up comprehensive reports and dashboards to help you monitor the success of your CRM and loyalty programs.
Marketing Automation Setup
Our experts set up marketing automations that drive engagement and conversions, creating a cohesive and effective customer journey.
Quality Assurance
We thouroughly test every aspect of the implemenation tesing for data accuracy and integrity, application performance, security, and pixel-perfect responsive designs implementation..
Key outcomes of your CRM & loyalty strategy
Tailored Turn-Key Solutions
Get a customized technology stack perfectly aligned with your business needs.
From technical specifications to custom development and testing, we manage every aspect of the implementation, so you can focus on your business.
Seamless Integration
Enjoy effortless integration with your existing systems for smooth data collection and management.
While many platforms focus on mainstream integrations, we specialize at connecting even the most custom and legacy systems.
Enhanced Security and Compliance
We prioritize the security of your data and ensure full compliance with privacy regulations.
Our experts ensure that all data is gathered with consent and that your platform fully adheres to GDPR requirements.
Improved Operational Efficiency
Streamline your operations with marketing automations, loyalty web apps, and comprehensive reporting.
Rather than forcing your business to fit within platform constraints, we customize everything to suit your unique business model, enhancing both efficiency and customer engagement.
